FAQ

 

 

Caring for your Luscious Lathers Natural Products

All Luscious Lathers products are 100% vegan, and are made with the best possible raw natural ingredients.  When not in use, please store your Luscious Lathers bar soaps on a draining soap dish, out of the reach of water.  Please store all Luscious Lathers products away from direct sunlight and heat.  If your Shea Butter cream gets a little melty, it should firm up if removed away from the heat source.

Shipping

Domestic Orders - We use USPS Priority Mail to ship orders Monday-Saturday. If you need something in a rush, please contact us to expedite shipping.

International Orders – We will gladly ship your order to an international address.  Please contact us for international shipping rates:

510.435.4916

info@lusciouslathers.com

 

Damaged or Incomplete Orders

If your Luscious Lathers order arrives damaged or some of the items are missing, we will gladly make the order right if you contact us within 3 business days after you receive the order.  For damaged items, please take photos of the product, as well as the box and mailing labels attached to the box.   Please contact us to start the return/refund process:

510.435.4916

info@lusciouslathers.com

Replacement orders will be sent to the original shipping address.

If a package is shipped to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.

Requests for replacements/refunds made after more than 3 days of receipt will result in a credit with Luscious Lathers Soaps.

Forms of Payment

We accept Visa, MasterCard, American Express, Discover, and PayPal, as well as money orders. Your credit and debit card transactions are protected via the Stripe secure gateway. Sorry, no personal checks.  Please send your money order to:

Luscious Lathers Soaps

Post Office Box 99045

Emeryville, California 94662

Placing an Order

While we encourage you to place your order through our website, you may also order by  phone or email:

 510.435.4916

info@lusciouslathers.com

 

Custom and Wholesale Orders

If you're planning a special event, let Luscious Lathers Soaps make the keepsake gifts for you.  We can provide unique custom gifts for your wedding, bridal or baby shower, graduation party, or other event.  Or if you're looking for a special fragrance blend in your personal care products, we can do that for you, too!

We also have wholesale pricing options if you're interested in carrying Luscious Lathers products in your retail outlet

Contact us at :

510.435.4916

info@lusciouslathers.com

 

Animal Testing
Luscious Lathers Soaps makes every effort to purchase from cruelty-free companies that do not promote animal testing. Luscious Lathers Soaps does not and will not perform any animal testing.  

Did We Miss Anything?

If you don’t see the answer to your question, please contact us:

510.435.4916

info@lusciouslathers.com